Delivery, Pick Up & Return Policies

Where we deliver:

Walter Pine Floral Studio delivers to these zip codes in the Philadelphia area: 19102, 19103, 19106, 19107, 19112,19119, 19121, 19122, 19123, 19125, 19127, 19128, 19129, 19130, 19131, 19134, 19139, 19143, 19145, 19146, 19147, 19148, 19104, 19153

Neighborhoods: Queen Village, Southwark, Graduate Hospital, West Passyunk, Point Breeze, Bella Vista, Rittenhouse Square, Fairmount, Washington Square, Old City, West Philadelphia, Manayunk, Roxborough, Cobbs Creek, Kingsessing, Eastwick, Port Richmond, Fishtown, Wynnefield, Fairmount, Mount Airy, East Kensington, South Philadelphia, University City, Brewerytown, Grays Ferry, Point Breeze, Society Hill, Washington Square, Headhouse Square & Bella Vista.

We currently don't offer delivery outside of the zip codes listed above, but you can give us a call and we may be able to accomodate special delivery requests. At this tine we don not offer national shipping, but may in the future.

When we deliver:

We deliver Tuesday thru Saturday between 11am and 5pm. We are unable to guarantee a specific delivery time. For special delivery requests, please contact us.

Same day delivery orders:

If you have a last minute request please call us at 267-519-0120, and we will try our hardest to be accomodating.

 

If the recipient is not at home:

If we attempt to deliver to the recipient and no one is home, we will bring the delivery back to our studio and call to set up a time that is convenient to redeliver the item. We ask that you provide the recipient's phone number during checkout to assist in scheduling a redelivery time, if the recipient isn't home during our first attempt.

 

Return Policy:

Flowers:

Promptly contact the shop within 48 hours if concerned with the floral quality. 

Plants: 

If you are concerned with your plant quality please promptly contact the shop within 7 days of purchase. Plants can be exchanged or returned for store credit ONLY with receipt at the time of return. 

Items must be returned within 14 days of purchase for exchange or store credit only. All products must be in an unused condition. Original tags and packaging must be attached and receipt must be presented at time of return. 

 

All apothecary, consumables, vintage, and discounted items are final sale. No refunds accepted.