Question 1

What is your Refund & Return policy?

Accepted Answer

Flowers: Contact the shop within 48 hours if concerned with floral quality. Plants: Contact within 7 days of purchase; eligible for exchange or store credit only with receipt. Merchandise: Must be returned within 14 days in unused condition with original tags and receipt, for exchange or store credit only. All apothecary, consumables, vintage, and discounted items are final sale. Subscriptions: Orders not picked up within 24 hours of fulfillment time are considered forfeit and not eligible for refund.

Question 2

Can I pick up in-store?

Accepted Answer

Yes. Select 'Store Pickup' at checkout. Floral orders not picked up within 24 hours of your scheduled pick-up time will be considered forfeit and will not be eligible for a refund.

Question 3

Do you deliver to my zip code?

Accepted Answer

Walter Pine delivers to select zip codes in the greater Philadelphia area including Philadelphia, PA and surrounding NJ zip codes. For weddings and special events, delivery area may vary. Check the FAQ page for the full list of delivery zip codes.

Question 4

Do you ship outside Philadelphia?

Accepted Answer

Select non-perishable products are available to ship anywhere in the lower 48 states. Eligible items will be marked on their product page. Please allow 3 days processing time. Email hello@walterpine.com for questions.

Question 5

What is the difference between Set-up and On-site Design for weddings?

Accepted Answer

Set-up covers simple placement of wedding florals on stands or tables and is included in the set-up fee on each wedding quote. On-site Design and Installation involves more complex work such as floral arches, styled tablescapes, and hanging florals, and is available for wedding budgets of $2,000 and above.

Question 6

How do I inquire about a wedding or event?

Accepted Answer

Our A La Carte menu is available for self-service checkout anytime at walterpine.com. For Effortless Full-Service Weddings, submit an inquiry through our website to start the process. You can also email weddings@walterpine.com with any questions.

Question 7

Do you charge for a wedding consultation?

Accepted Answer

Yes, we require a $65 consultation fee. The consultation is a 20-30 minute discussion covering details, logistics, style preferences, and budget. The fee is deducted from your final payment if you book with us.

Question 8

How far in advance should I inquire about wedding floral services?

Accepted Answer

A La Carte orders must be placed at least 5 days before the desired pickup or delivery date. For Effortless Full-Service Weddings, we recommend reaching out no sooner than 8 months before your wedding date, after booking your venues.

Question 9

When is my wedding or event officially booked with Walter Pine?

Accepted Answer

A La Carte: Your event is booked once you pay in full online. Effortless Full-Service: Your event is booked once you have paid your initial deposit and signed our wedding contract.

Question 10

Can I get general pricing information before scheduling a consultation?

Accepted Answer

Yes. Visit our A La Carte menu at walterpine.com/collections/wedding-events for general pricing on most floral items.

Question 11

What is the payment timeline for weddings?

Accepted Answer

A La Carte: Full payment is required upfront. Effortless Full-Service Weddings: A 50% deposit is required to secure your date. Final payment is due 3 weeks prior to your wedding date.

Question 12

What is the cancellation policy for weddings and events?

Accepted Answer

A La Carte: Cancellations made more than 2 weeks before your event are eligible for a full refund. Full-Service: Cancellations more than 3 weeks before the event receive a refund on all monies paid minus the non-refundable deposit. No refunds are issued for cancellations made within 3 weeks of the event.

Question 13

Can I provide my own vases for my wedding?

Accepted Answer

Walter Pine is not able to design floral pieces using personal vases. All designs are created using brand-approved vessels. Walter Pine vessels may be offered on a rental basis or included in the budget to keep, when appropriate.

Question 14

Do you have arch structures available to rent?

Accepted Answer

Yes, we offer a simple rectangular arch for rental. We are also happy to create installations on customer-acquired structures.

Question 15

Can I choose specific flowers for my wedding or event?

Accepted Answer

While we keep your floral favorites in mind, we cannot guarantee specific flower varieties due to the unpredictable nature of availability. We will describe our plans in your wedding quote and Style Guide for Full-Service clients.

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